Privacy Policy
What Information We Collect
We collect the following types of information:
-
Information you provide: Name, email, phone number, and any messages submitted through contact forms.
-
Information collected automatically: IP address, device and browser type, session length, page views, and referring URL.
-
Patient information (if applicable): If you become a patient of LBA, we may collect personal health information including medical history, lab results, and other relevant data through our secure EHR system.
How We Collect Information
We collect your information when you:
-
Submit a contact or inquiry form
-
Book an appointment or consultation
-
Communicate with us via email or phone
-
Browse our website (through cookies and analytics tools)
Why We Collect Your Information
We collect and use your information to:
-
Respond to your inquiries
-
Coordinate non-clinical services through MELT
-
Provide medical care through LBA (when you become a patient)
-
Improve user experience and site functionality
-
Comply with legal or regulatory obligations
How We Store and Share Information
Our website is hosted on the Wix.com platform, which stores data securely behind a firewall. If you are a patient of LBA, your health information is stored in our HIPAA-compliant electronic health record system (Charm EHR).
We do not sell your data. We only share data with trusted providers or platforms necessary to run our services (e.g., payment processors, analytics tools, or service referrals) and only when required.
Communication
We may contact you via email, phone, or SMS for scheduling, educational content, or updates. You can opt out of communications at any time by emailing us at admin@melt-nc.com.
Cookies and Tracking Tools
We use cookies and similar technologies (e.g., Google Analytics) to improve your browsing experience and understand user behavior. These tools may collect data such as IP address and usage patterns. You can disable cookies in your browser settings at any time.
How to Withdraw Consent or Access Your Data
To access, correct, amend, or delete any personal information we have about you, or to withdraw your consent, please contact us:
Policy Updates
We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Please review this page regularly to stay informed.